Quicklinks
Quicklinks
Products on the PUMA site runs in US sizes. Majority of the products comes with product measurements located at the bottom of the size guide. If available, we recommend you to refer to it to help you select a more appropriate fit.
Please bear in mind that some products may run in different size scales.
An order confirmation with the order summary will be sent to you via EMAIL right after you have placed your order with a successful transaction.
All that is left to do now is to wait for your parcel to arrive at your doorstep. On a side note, you will be receiving an Order Number and a confirmation email upon a successful transaction. You may also use the Order Number to track the progress of your order on our Order Tracking Page, and as a reference to our Customer Service Representative given if you have any further inquiries regarding your order.
Changes in delivery address/phone number/recipient of the items is not allowed after the order has been successfully made. Kindly ensure all the information is correct prior placing an order.
If you are unable to track your package on the courier tracking page, your parcel might have been handover to our respective courier partner. The tracking information with our logistic partners will be available within 24 hours after shipping. Please contact us here at Contact_Us with your order number and items details if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action.
You can track your order online 24/7, click ‘HERE’ to track.
Currently we only offer standard shipping.
Unfortunately no, worldwide shipping is not available at the moment.
Cash on Delivery (COD) payment is only accepted for orders below ₱20,000. Any orders equal or above ₱20,000 can only accept Credit Card payments.
It could be that your selected item has a limited stock quantity. If you are unable to select the item to your cart, there are high chances that someone else has checked out before you resulting in a "out of stock" situation. In such situation, please refresh the page for it to reflect the latest update and try again.
Once your order is placed, we will not be able to cancel the order as it will be processed immediately for fulfilment. For more information, please contact our Customer Service Representative at 1800 1322 0382.
Yes, all prices displayed are inclusive of taxes & VAT.
No, this service is not available.
We do replenish regularly if items are sold out. However, many of our products are limited edition and in limited stock which will not be replenished. For more information, please do contact our Customer Service Representative.
Once your order is placed, we will not be able to cancel the order as it will be processed immediately for fulfilment. For more information, please contact our Customer Service Representative at Fixed Line: +63-285-400-390 / Toll-Free: +63-1800-1322-0382
If you wish to return your order, you can do so within 14 days of receiving your orders. Please bear in mind that returns are only applicable to selected products.
To initiate the return process, contact our customer service and share with us your order number and the product you would like to return.
Returns are however not applicable for gift cards and shoe care. For hygiene purposes, returns are not acceptable for undergarments (excluding sports bras), face masks, socks and personalized products once the order has been made. Please click here to find out more about our return policy.
Our returns policy may also be updated from time to time. PUMA holds the right to alter or amend and the final decision will be from PUMA depending on the situation.
We are currently only accepting Drop Off Returns. If you wish to return an item/s, please proceed to Drop Off your item in the nearest J&T Branch.
No, this service is not available.
Refund can be processed in the case of a return. For your convenience, we offer different refund options for you to choose from, basing on your payment method at the time of purchase. Please note that in the event of a refund, shipping fees will not be refunded.
| Payment Method | Refund Method | PUMA Processing Time Frame | Bank Processing Time Frame |
| Credit Card/Debit Card | Credit Card | 1 - 3 Working Days | Up to 14 Working Days |
| Cash on Delivery | Debit Transfer | 1 - 3 Working Days | Up to 21 Working Days |
No, this service is not available.
No, only 1 code per transaction is applicable for use.
It will no longer be valid and deemed unusable.
Each promotion and campaign might have its own T&Cs and some might require minimum purchase. Please also check on the expiry date of the voucher/discount code before proceeding to checkout. If the problem persists, please send your inquiry to [email protected] or call to our customer careline at Fixed Line: +63-285-400-390 / Toll-Free: +63-1800-1322-0382
We will not be able to return any vouchers used as each voucher is applicable for one time use only. Please contact our Customer Service Representative for more details.
You can click on "Forgot Password" and we will send a link to your email address allowing you to create your new password. Then you can log into your account with the new password.
