Quicklinks
Quicklinks
Please note that delivery to within Philippines will be temporarily affected due to the current COVID-19 situation. We apologize for any inconvenience caused and will continue to keep you updated regarding the current situation. For any enquiries, please reach out to our customer service via email or our hotline.
Once we receive your order, kindly find below estimated lead times. For orders placed after 2pm the delivery will be delayed by one working day.
| Standard Delivery Service | |
| Metro Manila | 2-3 working days |
| Luzon (Luzon 1 + Luzon 2) | 3-5 working days |
| Visayas | 5-8 working days |
| Mindanao | 5-8 working days |
All information regarding the status of your order will be sent to you via email. As a result, it is particularly important for you to ensure that you enter a current email address when you place your order with the PUMA Online Shop and that you check your emails regularly.
If you have not received an order confirmation by email after completing your order, check your spam filter before you do anything else.
If the spam filter does not contain an email from the PUMA Online Shop, please contact our Customer Service Hotline.
When your package is passed to the dispatch partner, you will receive a confirmation of dispatch by email. This confirmation of dispatch will contain a control number that can be used to track the status of your package online.
Please enter the tracking number on the tracking portal HERE
Delivery and invoice addresses do not need to be the same. For example, you can have your package delivered to your work address.
There is no minimum purchase order value.
We offer free standard shipping for order values above PHP 1,900. A standard shipping charge of PHP 180 will be applied on order values less than PHP 1,900.
