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Delivery Update

Please note that delivery to within Philippines will be temporarily affected due to the current COVID-19 situation. We apologize for any inconvenience caused and will continue to keep you updated regarding the current situation. For any enquiries, please reach out to our customer service via email or our hotline.


Delivery Time

Once we receive your order, kindly find below estimated lead times. For orders placed after 2pm the delivery will be delayed by one working day.

Standard Delivery Service
Metro Manila 2-3 working days
Luzon (Luzon 1 + Luzon 2) 3-5 working days
Visayas 5-8 working days
Mindanao 5-8 working days


Given the recent developments on COVID-19, PUMA.COM remains open and strives to deliver all orders placed as soon as possible. 

As our supply chain takes every precaution for the health and safety of our staff members and customers, you may experience longer than expected delivery times. However, please rest assured that orders placed will be delivered. Any inconvenience caused is deeply regretted.

PUMA will continue to monitor the situation and react accordingly.


Order Status

All information regarding the status of your order will be sent to you via email. As a result, it is particularly important for you to ensure that you enter a current email address when you place your order with the PUMA Online Shop and that you check your emails regularly.

If you have not received an order confirmation by email after completing your order, check your spam filter before you do anything else.

If the spam filter does not contain an email from the PUMA Online Shop, please contact our Customer Service Hotline.

When your package is passed to the dispatch partner, you will receive a confirmation of dispatch by email. This confirmation of dispatch will contain a control number that can be used to track the status of your package online.

Please enter the tracking number on the tracking portal HERE


Delivery Address and Invoice Address

Delivery and invoice addresses do not need to be the same. For example, you can have your package delivered to your work address.


Minimum Order Value

There is no minimum purchase order value.


Delivery Charges

We offer free standard shipping for order values above PHP 3000. A standard shipping charge of PHP 180 will be applied on order values less than PHP 3000.